IT Pick Up and Collection

White Glove IT Collection Across Australia & New Zealand

We come to you, handle all logistics, and maintain complete chain of custody from the moment we arrive.

Schedule a collection

How Collection Works

A straightforward process designed to minimise disruption to operations.

1

Schedule

Contact us with asset lists and preferred collection date. We confirm availability within one business day.

2

Prepare

Gather assets in an accessible location. We send a preparation checklist and arrival time confirmation.

3

Collect

Our team arrives, inventories each asset, and securely packages everything for transport.

4

Track

Receive immediate confirmation and track assets through processing via client portal.

What to Expect on Collection Day

Our collection happens at the confirmed time in a marked vehicle. Team members carry ID and handle assets professionally.

Packaging materials like anti-static bags, padded containers, and secure crates available on request. Your team can skip prep if preferred.

Asset scanning, photos, and signed manifest provided before departure, on request.

Collection Team Standards

  • Police checked and security cleared
  • Professional presentation and conduct
  • Trained in secure asset handling
  • Equipped with mobile inventory system
  • Covered by comprehensive insurance

Service Coverage

Regular collection services across Australia and New Zealand.

Melbourne Metro

Same week collection available. Minimum 10 assets. No collection fee for standard volumes.

Regional Victoria

Scheduled collection runs to Geelong, Ballarat, Bendigo, and Gippsland. Minimum 25 assets recommended.

National & New Zealand Coverage

Collection services extend across Australia and New Zealand. Minimum volumes may vary by location.

Drop Off Option

For smaller quantities, arrange delivery to our Melbourne processing facility during business hours.

Preparation Checklist

Help us make collection efficient by having these items ready:

  • Asset list with serial numbers if available
  • Assets gathered in accessible location
  • Power cables and accessories if included
  • Building access arranged for collection team
  • Contact person available during collection
  • Any special handling instructions noted

Complete Chain of Custody

From the moment we collect assets, complete chain of custody documentation is maintained. Every movement, every process, and every outcome is recorded and available through client portal.

This documentation demonstrates to auditors and stakeholders that your organisation maintained control over sensitive assets throughout the disposal process.

Documentation Includes

  • Signed collection manifest
  • Individual asset tracking numbers
  • Photographic intake records
  • Processing status updates
  • Certificate of Erasure per device
  • Final disposition report

Secure Transport

  • Dedicated collection vehicles
  • GPS tracking on all transports
  • Locked compartments during transit
  • Direct transport to processing facility
  • No overnight storage in vehicles

Insurance Coverage

  • Full goods in transit coverage
  • Professional indemnity insurance
  • Public liability protection
  • Cyber liability coverage
  • Certificate of Currency available

Large Scale Collection Projects?

We regularly manage large collection projects including office relocations, data centre decommissions, and enterprise wide hardware refresh cycles. Our project management team coordinates multi site collections and can accommodate specific timing requirements.

For projects exceeding 500 assets, we provide a dedicated project manager and customised collection schedule.

Ready to Schedule a Collection?

Contact us with your asset list and we will confirm availability.

Schedule a Collection